A big part of being cabin crew is about being a good team player, so expect to be assessed on this at your assessment day. A good way of seeing how you work with others under pressure is to run group exercises. Now these can REALLY vary. Here are the main types:
The group role-play exercise
This looks a lot like the one to one role-play except there may be several actors involved. So, for instance, you might need to take the role of a member of cabin crew and the other people involved in the exercise are also cabin crew or passengers, but the difference is they have all been assigned roles and know how the scenario is going to play out and you don’t. Try not to be apprehensive, this type of exercise is actually a lot of fun! All you need to do is stay on your toes, listen to what the others are saying and respond as you think best. You’ll probably have an objective for the exercise e.g. to deal with a work-related problem so just keep your focus on making sure your input helps achieve a positive outcome.
This is where a group of candidates are given a topic to discuss. Assessors will observe the way you all interact with each other and how you tackle the discussion to get a better picture of the sort of person you are. In this situation how you say things is as important, if not more so, than what you say. Don’t worry if you don’t know a lot about the topic, there are still ways you can contribute.
The assessment day isn’t just about them assessing you- it’s also your chance to make sure that the job is right for you. Many of the activities/ exercises will use realistic scenarios to give you as much as a ‘preview’ to the role as possible.
In this situation you and a few other candidates who are attending the assessment day will all be given a task to work together to complete. It may be something quite relevant to the role of cabin crew or it may seem more like a game (this is a less up-to-date approach but one that some airlines still do use!) The sorts of games used might be discussion based e.g. ‘if it was the end of the world and you only have 10 places in the space capsule, which of the following people would you choose’. You would have a list of maybe 20 characters and as a group you need to make your decisions. The important thing in this situation isn’t who you pick from the list of characters but how you work with the rest of the group to make the selections.
Another type of group exercise may be the more active variety e.g. you will be given a physical puzzle to solve out of blocks or other props, or tasked with building a ‘raft’ which you then need to use to transport people across a hall without touching the ground.
Group exercises can be quite creative so it’s difficult to know exactly what to expect. But irrespective of what you are asked to do, how you do it is crucial.
Top group exercise tips
- Listen to what others have to say
- Show that you respect their perspective even if you don’t agree
- State your case clearly and logically
- Accept differences of opinion graciously
- Be prepared to compromise in order to move on
- Be considerate to other people in the group
- Don’t talk over others or dominate the interaction
- Don’t expect everyone to do what you think is right
- Take an active part- don’t remain quiet and simply follow the others
- Stay focused on what you are trying to achieve
- Encourage others to get back on track if they become side-tracked
- Have a sense of humour (without being a joker)
- Show you are aware of the ‘bigger picture’ i.e. potential safety or customer issues
- Be polite and friendly
- Speak clearly and don’t waffle
- Smile, stay calm and be at ease (as much as you can)
- Don’t be confrontational or aggressive
- Be aware of your body language (avoid nervous finger twiddling and make sure you maintain good eye contact)
Next Page: Case study & Presentation Exercise
An airline may wish to present you with information which forms a case study, probably on a relevant aviation-related topic. What you would need to do is …