Imagine you are lucky enough to get invited to interview. What should you expect?
Where you get called to interview may not be where you would eventually work from. Often you do not get to choose type of flight you would prefer either i.e. long or short haul.
Each airline will have a slightly different process but there will be a lot of similarity between them as well.
- Your interview will probably include fairly standard questions about why you want to become cabin crew and what you think your strengths and weaknesses are. This is the more ‘traditional style’ of interviewing, which covers biographical information i.e. how old you are, where you have worked, where you went to school (things you covered on your CV or application)
- It may also cover some specific knowledge based questions, like where the airline you are applying to flies to and any latest developments you should know about. You will need to do some general reading/ research to make sure you are informed about the airline and the role.
- There is also a very important third aspect to your interview. This latest approach is to ask ‘competency’ or ‘behavioural’ type questions.
These types of questions are much harder than you might think. It’s where most candidates will slip up.
You can recognise these questions by the way they are worded:
‘Please provide an example of a time when you have….?’
‘Please describe a time an occasion when you have…..?’
‘Tell us about a time when you….’
For these sorts of questions you will need to draw on your own experience and describe a situation (usually in work) where you have done something yourself.
A big mistake that most people make is to hear the question about what they have done and answer with what they think. That’s how a lot of candidates are caught out.
‘Tell us about a time when you have worked well in a team’
Example poor answer
‘I think team working is important because…….I know I work well in a team because I always…..’
Example good answer
‘Last year I was involved in xxxx. I was part of a team responsible for xxxx. One of the things I had to do was xxxxxx. I made sure I was working well with the others in the team by xxxxx. We did xxxx and achieved xxxx. I focused on doing xxxxx. I collaborated with others by doing xxxx. The impact of this was xxxxx…’
Can you see the difference?
The theory is that past evidence predicts future performance. The interviews believe that by asking you to provide a real life example of what you have done in the recent past you are providing a clear indication of how you are likely to behave in the future. That will help them decide if you are right for the job or not.
Spotlight on: Structuring your answers
Use the STAR technique to prep your application and interview answers to questions which ask for an example from your personal experience.
S– describe the situation i.e. set the scene
T– what was the task or activity you were involved in?
A-What action did you take?
R– What was the result?
The majority of your answer should focus on the ‘A’- the action you took. Describing what you did is the most crucial part of your answer so make sure you give this priority (a common mistake is to spend too long on setting the scene).
Next Page: What are the Cabin Crew Interview questions?
Think about what is important to the role of cabin crew to get an idea of what might be covered in your interview. You need to be an excellent communicator, place high value on great customer service, you need to be hard-working, proactive…