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What is Cabin Service?

Depending on which airline you work for you could be working in First Class, Business or Economy or the aircraft may be configured all one class e.g. if you work for a charter/ leisure company like Ryanair it will probably be all one class, economy. However, if you work for say British Airways there can be variants of 2, 3 or 4 different cabins, depending on aircraft and destination type e.g. First, Business, Economy or Economy Plus.
In your cabin crew training you will be taught each cabin difference so you are well prepared on the day.
The most important thing to remember is whichever cabin you work in, all passengers should be treated as equals. Always welcome passenger’s on board with sincerity and warmth, just how you would like to be treated yourself. Passengers need to feel valued for choosing your airline as this equals repeat custom, something you could mention on your Assessment Day!

Outstanding customer service is crucial to an airlines reputation and survival.

How many times have you heard people say “we had a wonderful flight because the cabin crew went that extra mile and gave us an extra meal because we missed lunch”. Or “the crew managed to sit us together as we had been split up at check-in”.

It is not just about serving tea and coffee with a smile, it’s adding that extra personal touch and at the end of the day the airline employed you for being ‘you’.

About Kim Osborn

Kim is an ex British Airways cabin crew member employed for 28 years as an on board manager. She left BA at the beginning of 2013 having experienced a lifestyle of both long and short haul flying. She has developed and coached numerous cabin crew, whilst on board the aircraft, throughout her flying career

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