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Our most interesting and unusual Cabin Crew questions

How can parents help their adult children achieve a Cabin Crew career?

It might surprise you how often we get asked this. For many parents, helping their child to be settled, happy and employed is a top priority. Just because children are fully grown doesn’t stop us worrying or wanting the very best for them. So, how can parents help? In addition to the essentials of encouragement and support, the main way seems to be financial. We get plenty of parents handling payment for their children to attend the Heathrow Course. And what’s lovely is the continued involvement, right through to the ‘thank you’ emails we love getting from parents when they glowing with pride as their son or daughter embarks on an exciting new career.

“I have just heard that after 4 weeks at Heathrow Jody has passed her SEP training with not a single penalty point. She gets her pass and roster tomorrow then it’s 2 weeks Customer service training at Gatwick till she gets her wings!

We are very happy and proud parents indeed.

Thank you for always being available for help when I have got worried on her behalf. Here’s to an exciting life chapter for her.”

Patricia, Jody’s mum

Is having a mum who is Cabin Crew too hard on young kids?

Missing key moment in your child’s life, e.g. first steps, school/nursery plays, birthdays etc can be really hard for parents to deal with, but probably much less of an issue for the child. Some very young children can be a little distant towards a parent who has been away for a few days, but this can be true for any job or if you need to be away from your family for any other reason. It’s hard for the parent because they may feel guilty for neglecting their child by their absence. It’s not long before a child is old enough to understand the situation better and then are able to look forward to your return. Until then, a suitcase full of novelty items, interesting pictures, stories or gifts can work wonders!

What can I do if I’m over-qualified for the role?

We were contacted by Nora, an applicant with a law degree who was turned down by Emirates due to being ‘over- qualified’. She had since been invited to an assessment day with another airline but was nervous in case the same thing happened again. We encouraged her to use her degree to her advantage, explaining her longer term aspirations of climbing the career ladder. We also suggested she be honest about why she was choosing not to use her law degree directly. It’s best to address questions interviewers may have in their minds about why you have made the choices you have and what has brought you to where you are now.

If you’re open, it stops them forming their own conclusions and it gives you a chance to frame your experience positively, highlighting how your qualifications would be of benefit to the airline.

Why don’t we re-write CVs in the CV review service?

This is a bit like asking academic tutors why they don’t take exams for their students!

Offering support and guidance to improve performance is a helpful service which many people appreciate. Writing someone’s CV for them is cheating. We can help you be the best you can be, but you need to put in the work too. And if we did write CVs for you, what would happen once you got the assessment day?!

Is it normal to be placed in a talent pool?

It’s not unusual. A talent pool after selection just means that the airline has suspended training courses for a variety of reasons (availability of trainers, late delivery of planes etc). For smaller airlines it may be to wait until a busier period i.e. summer. So it is a yes, but you have to wait until a later date. Of course, you can always apply to other airlines in the meantime or just wait for your call.

What are the regulations regarding wearing a headscarf?

The situation seems to vary. For some airlines (e.g. Lion Air in Indonesia) it is part of the uniform. With airlines like Emirates, if it is part of your religion they give you an Emirates hijab (white with Emirates logo). Elsewhere, you may be asked to sign something to say you would be willing to remove any religious headwear in the event of an emergency. It’s best to check with the airline you are planning to apply to, they may have details on their website or you can email them your query.

About Hannah Vallance

Hannah is a Chartered Occupational Psychologist specialising in recruitment, selection and assessment. This means she designs and assesses at selection days just like the ones airlines use, which is pretty handy experience for Go Cabin Crew!

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